Contact   |   Legal Notice   |   Español

1. WPR Corporate
2. Offer
3. Solutions for the Market
   1. Intelligent Network services to companies
   2. Micropayments
   3. CRM Applications
   4. Virtual System operators
   5. support to specific operations and developments
4. News

 

Many companies need customer care call centers for its customers or for the provision of certain services. To meet these needs, WPR has developed a system that allows those to have a complete distribution and call control (ACD) system without having to make any investment in expensive equipment or support contact centers software licenses.

- The management capabilities that our platform enables are:
   • With respect to administration users, the system allows:

• Create as many agents or groups of agents as desired.
• Prioritize the various groups to call attention.
• Assign agents to groups or waiting queues to be defined.
• Modify the size and behaviour of the queues.
• View status of all agents.
• Display the queue on hold.
• See the list of calls answered and listen to calls in real time.
• Carry out a complete tracking of the activity in terms of queues and agent performance.

   • With respect to the agent users, the system allows:

• -Login to the system from any location.
• -Modify its state (available, busy, offline, at rest).
• -Categorize calls.
• -See the list of calls handled.

WPR offers its virtual operating system integrated into their routing management platform, which enhances the flexibility and features that can be obtained with it.

• Routing Manager